Oakland Deck

Last updated: 11/08/2021

Shipping Policy

$7.00 USD Flat Rate Standard Shipping (7-9 business days) within the 48 contiguous United States, including Washington D.C. Orders, typically ship within 24 business hours. Business hours are 8 a.m. to 4 p.m. Monday through Friday (Pacific Standard Time) and exclude major U.S. holidays.

Ground and Expedited shipping charges will be displayed at checkout before the order is completed. You may choose expedited shipping options at your own cost. Orders being sent via expedited shipping options must be placed by 7:00 a.m. PST.

International shipping charges, taxes and fees will be calculated at checkout. Cost is based on location.

30-Day Return Policy

We stand behind our products and want our customers to be satisfied with their purchase. We can accept returns for a full refund up to 30 days from the date of your order. All returned products must be in unused, sellable condition with all original labeling, packaging, pamphlets, or inserts (if applicable) for up to 30 days from the date of your order.

Returns Within The Contiguous U.S.

Shipping costs to return an item are not included. We can provide a prepaid shipping label for a flat fee of $15.00 USD, which will be deducted from your refund amount. Please contact us directly with your order and item numbers to request a prepaid shipping label (applicable to the contiguous U.S. only).

If you prefer, you may choose to ship at your own expense via a secure shipping method of your choice. In this case, please contact us directly to notify us of the return request. We will respond to confirm receipt of your request and provide shipping instructions.

Defective Merchandise

Please refer to our Warranty Page.